Privacy policy

What we collect

• Order details you enter at checkout: name, email, phone number, shipping address, country, city, postal code and optional notes.
• The products, sizes and quantities you order.
• Messages you send through the contact form or the KICKMAAX Assistant chat.
• Basic technical data needed to protect the site from abuse, such as a one-way hashed form of your IP address.

How we use it

• To process your order, contact you with payment instructions, ship your items and provide support.
• To answer your questions sent via the contact form or chat.
• To prevent fraud, spam and abuse of our services.

We do not sell your personal data. We do not take card payments on this website.

Your cart and preferences

Your cart, recently viewed products and chat history are stored in your own browser (local and session storage) so they persist while you shop. We do not use advertising or third-party tracking cookies.

Chat assistant

The KICKMAAX Assistant answers using our public catalogue and store policies. It cannot see your orders or personal details. Please don't share card numbers, passwords or other sensitive data in the chat.

How long we keep data

We keep order records for as long as needed to fulfil the order and to meet our legal, tax and accounting obligations.

Your rights

You can ask us to access, correct or delete your personal data, or object to how we use it. Contact us to make a request.